Coronavirus (COVID-19) – Update
Due to the ongoing impact of Coronavirus (COVID-19)…
we update our policies and actions in response to the pandemic crisis. As a result, our first priority is the safety of staff and guests and we have taken the necessary steps to ensure a safe customer experience in ride and rental. Our steps are:
Safe Rental Experience
- Bikes and helmets are sanitized after each use with a medical-grade disinfectant spray
- We disinfect the store surfaces after each customer visit
- We provide guests with antibacterial gel (80% alcohol-based) upon reception
- Staff must properly wear face masks within the work area
- We updated our check-in process to ensure a “zero contact” procedure
Cancellation Policy
- If you booked a rental and your flight has had to cancel due to the pandemic, you will automatically receive a 100% refund of your deposit or full payment.
- Traveler’s schedule change due to other factors or any other cause please refer to our standard cancellation policy.